Services
J&H offers a high level of flexibility, tailoring its services to the needs of its customers is top priority. There are several basic
components to the general services provided.
Record request submission: records can be submitted by:
- Secure data file transfer;
- On-Line through the J&H Secure Website;
- Secure E-Mail with the patient authorization attached;
- Fax
- Mail – Regular/Overnight
Once requests are received by J&H, the provider is matched to our proprietary provider database to determine the specific requirements for
records to be obtained from the indicated provider or facility. If necessary, J&H will contact the facility from which records have been
requested within a matter of hour of receipt of the client request for records.
Provider fee record charges:
When appropriate, J&H will contact the provider to negotiate the record fee to the lowest possible rate. Through the use of the proprietary
J&H provider database, J&H is able to negotiate to lowest possible provider fee for records requested by its clients.
Doctors Fee Payments:
Because J&H will pay provider fees directly at the time of order origination, the amount of time required to retrieve requested records can be
significantly reduced. J&H utilizes the best payment approach that will expedite the delivery of requested records to our clients.
Follow up on records requests:
Trained Case Managers will follow up on submitted requests. Case managers are assigned to each J&H client based on the expected volume of
requests submitted by each client. From the time the authorization has been received, follow up will be every 2-3 days until records are
received by J&H.
Case Status Information:
J&H understands the best status information is the delivery of the requested records! During processing, J&H takes pride in keeping our
customers updated with the most current case status information by providing its clients with online real-time access to detailed case status
notes on each request we handle through the J&H website. In addition, J&H clients can elect to have automatic case status update secure
emails sent directly to the email address for the individual who submitted the records request.
Transmittal of records requested:
Once requested records are received by J&H, they can be delivered to clients in several ways:
- Data file transfer through XML, SFTP and other secure means;
- On-Line through download from the J&H Secure Website;
- Other client specific approaches as requested
All records received by J&H prior to 3:00 pm PT are transmitted to J&H clients the same day.