Case Status Information

Case Status Information is made available by:

• On-line via the secure J&H website;
• Secure E-mail to the record requestor;
• Telephone – direct contact with the assigned Case Manager handling each request;
• Data file transfers;

Case status detail includes consists of up to the minute detail concerning a specific request. This includes:

• The J&H Case Manager who spoke with the facility;
• The time and date the call was made;
• A current update on the status of the request and when the client can expect the record to be received by J&H;
• Scheduled next follow-up contact date.